Remote Access Solution Center
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Connecting made easy


SAP Regional VPN Gateways*

For best performance, select the closest gateway to your current geographic location:


SAP Regional WTS Gateways

For best performance, select the closest gateway to the computer systems you wish to access

When working from Non-SAP PCs, please download and install the Citrix client available in the Download Center


SAP Business Objects VPN Gateways*

For best performance, select the closest gateway to your current geographic location

Need Help?

Americas
+1-877-661-1616

EMEA
+35-31-4674700

APJ

Singapore:
+65 6664 6789

Shanghai:
+86-21-33024898
ext. 8800

Bangalore:
+91-80-66411414

Bangalore Labs:
+91-80-4329 1111

IT Help on Demand

Offline help is available on all SAP Images by going to Start -> All Programs -> IT Helps -> Help Files.

Online help »
(SecurID Required)
 

Solution Descriptions

Because Remote Access to SAP Computing Resources may be required from several different locations under varying conditions, Multiple solutions are offered:

Regional VPN Gateways - Firepass SSLVPN (Network Access)

    What does the Firepass SSLVPN provide?
  • Provides a secure network connection from your SAP PC to the SAP Network.
    When should I use this type of connection?
  • Use when connecting to the Internet from your SAP Imaged PC
  • This solution is ideal for Broadband or other high speed Internet connections (e.g. Home Office Cable / DSL, Customer Site Network).
    Which Gateway should I use?
  • This technology generally performs best when connecting to the gateway geographically nearest to your present location. To get more precise information on which gateway is performing the best from your internet connection at any given moment, use the Diagnostic Tools link on the main page and follow the performance tuning suggestions provided.

Regional WTS Gateways - Windows Terminal Services

    What does Windows Terminal Servers provide?
  • Provides Keyboard / Video / Mouse Access to a Computer in an SAP Data Center pre-loaded with Standard Image Software.
    When should I use this type of connection?
  • Use when connecting to the Internet from a non SAP Imaged PC (e.g. airport kiosk, Home PC or Customer Managed PC).
  • This Solution provides the best performance when faced with low bandwidth connections (e.g. Dialup, GPRS, 1XRTT).
    Which Gateway should I use?
  • This technology generally performs best when connecting to the gateway geographically nearest to the files you wish to access. For Example, If you will be accessing data stored in Germany, then the German WTS would perform best for you. If you will be accessing data stored in Philadelphia, then the Philadelphia Gateway would work best for you.

SAP CONNECT

    What does SAP CONNECT provide?
  • Use to initiate an online collaborative meeting
  • Allows desktop sharing, chat, whiteboard and other collaborative functions across the Internet
    When should I use this type of connection?
  • Use when connecting from an SAP or Non-SAP Imaged PC
  • This connection type is most useful for meetings requiring online collaboration with externals as well as internals. If a meeting is just with internal users on the SAP Network, Netmeeting or Interwise Imeeting would also work well.

Webex

    What does Webex provide?
  • Use to initiate an online collaborative meeting
  • Allows desktop sharing, chat, whiteboard and other collaborative functions across the Internet
    When should I use this type of connection?
  • Use when connecting from an SAP or Non-SAP Imaged PC
  • This connection type is most useful for meetings requiring online collaboration with externals as well as internals. If a meeting is just with internal users on the SAP Network, Netmeeting or Interwise Imeeting would also work well.

Webmail

    What does Webmail provide?
  • Use to initiate a web based connection to your Outlook Mail Account and Calendar through Outlook Web Access
    When should I use this type of connection?
  • Used primarily when connecting from a non-sap Imaged PC
  • Webmail is most useful when connecting from a non-sap PC and when a WTS session is not permitted due to restricted permissions on the connecting PC.

Additional Support

  • Offline help is available on all SAP Images by going to Start -> All Programs -> IT Helps -> Help Files.

Diagnostic Tools

Performance Tuning for VPN Access (Firepass)

Performance may vary based the type of Internet connection you are using (provider tier, link utilization, etc...) as well as uncontrollable factors (re-routing due to provider outages, provider peering point issues, etc...). It is often useful to measure the quality of your Internet connection to each Gateway Location provided by SAP IT. Your best performance may often be found by connecting to your closest Gateway.

Performance Tuning for Windows Terminal Services (WTS)

If you will be accessing large data files in a location other than your chosen gateway, You may want to consider using a Windows Terminal Server at the same location in which your files reside. In this scenario, your best performance may often be found by connecting directly to a terminal server in the location where your data will be accessed.

SAP Offers the following tools to help diagnose performance related issues:

Bandwidth Test

Select the corresponding link below to get a snapshot reading of the downstream Available Bandwidth from your Internet connection to SAP. This tool is helpful in diagnosing performance problems and rates your connection Bandwidth against typical Norms for each technology.

Philadelphia
Walldorf
Singapore
Tokyo
Palo Alto

Latency Test

Select the corresponding link below to get a snapshot of the round trip time it takes in mili seconds for a packet to travel from your Internet connection directly to each hop between you and SAP's Network. A sign of Internet peering point congestion could be a large disparity between readings from one hop to the next.

Philadelphia
Waldorf
Singapore
Tokyo
Palo Alto

What is iPASS?

iPassConnect is an easy-to-use desktop client that allows remote users to connect to the Internet through a global network of iPass providers. It allows for connections from a variety of locations including T-Mobile WiFi Hotspots (Starbucks), Airports and Hotels – just to name a few. SAP uses iPassConnect to charge your cost center, instead of charging you.

How do I use IPASS?

To use iPassConnect, go to Start > All Programs > Dial In > iPassConnect SAPVPN.

Enter the location you are in by selecting the appropriate fields from the Country, State (where applicable) and City drop-down menus to find potential connections. Then, choose your preferred type of connection – whether it be wireless or wired broadband, dial-up or ISDN connection – by selecting your method, city and the location you are currently in/near. Click on the red i for details then choose “Connect.”

**If this is the first time using the ipass connect client, You will need to navigate in the menu to settings à login information and fill in your IPASS username, region, and password. Please call IT Support (option 3) in order to obtain/reset your iPass password. (you can select the save password checkbox to have the client remember your password)

Additional Support

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Username and Passcode Request

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